Effective Date: January 1, 2024
Last Updated: June 15, 2026

Essence Wellness (“Essence Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, essencewellness-sd.com, contact us, book an appointment, submit a form, or interact with our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Appointment or consultation requests
• Information submitted through contact forms
• Wellness, weight loss, health, or lifestyle information you choose to provide
• Payment or billing information, when applicable
• Communication preferences
• Any other information you submit through our website, forms, emails, phone calls, text messages, or in-person interactions

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website
• General location information
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries
• Schedule consultations or appointments
• Provide wellness, weight loss, coaching, or related services
• Communicate with you about your care, services, or appointments
• Send reminders, updates, or follow-up messages
• Process payments, when applicable
• Improve our website, services, and client experience
• Personalize content and communications
• Send promotional emails, newsletters, or marketing messages, if you have opted in or where permitted by law
• Monitor website performance and marketing effectiveness
• Comply with legal, regulatory, and business obligations
• Protect the security and integrity of our website and business

3. Health and Wellness Information

Because Essence Wellness may offer wellness, weight loss, coaching, or health-related services, you may choose to provide information related to your health, goals, medications, lifestyle, medical history, or wellness needs.

We treat this information with care and use it only for appropriate business, service, communication, and administrative purposes.

Please do not submit urgent medical information, emergency requests, or highly sensitive medical details through general website forms. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

4. HIPAA Notice

Depending on the nature of the services provided, certain information may be subject to additional privacy protections under the Health Insurance Portability and Accountability Act, commonly known as HIPAA. If Essence Wellness is required to comply with HIPAA, protected health information will be handled in accordance with applicable HIPAA requirements and any separate Notice of Privacy Practices provided to you.

This website Privacy Policy is intended to explain how we collect and use information through our website and general business operations. It is not intended to replace any HIPAA Notice of Privacy Practices that may apply.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, and support marketing efforts.

These tools may collect information such as your browser type, device, pages visited, time spent on the site, and interactions with website content.

We may use third-party services such as Google Analytics, Google Ads, Meta/Facebook advertising tools, email marketing platforms, scheduling platforms, or similar technologies. These third parties may collect or process information according to their own privacy policies.

You can usually modify your browser settings to reject cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

6. Email and SMS Communications

If you provide your email address or phone number, we may contact you about inquiries, appointments, services, reminders, promotions, or updates.

By providing your phone number, you may consent to receive calls or text messages from Essence Wellness. Message and data rates may apply. You may opt out of marketing text messages at any time by replying “STOP” or contacting us directly.

We do not sell your phone number or SMS consent information to third parties for their own marketing purposes.

7. How We Share Information

We do not sell your personal information in the traditional sense. However, certain privacy laws may define “sale” or “sharing” broadly to include some advertising or analytics activities.

We may share information with:

• Service providers who help operate our website or business
• Scheduling or booking platforms
• Payment processors
• Email or SMS communication providers
• Marketing and analytics providers
• Professional advisors, such as attorneys, accountants, or compliance consultants
• Government authorities or regulators, when required by law
• Other parties when necessary to protect our rights, safety, clients, or business operations

We only share information as reasonably necessary for business, service, legal, or operational purposes.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, social media pages, booking tools, or payment processors. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, system, or method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

10. Data Retention

We retain personal information for as long as necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

11. California Privacy Rights

If you are a California resident, you may have certain rights under California privacy laws, depending on how those laws apply to Essence Wellness. These rights may include:

• The right to know what personal information we collect, use, disclose, or share
• The right to request access to personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information
• The right to opt out of certain sales or sharing of personal information
• The right to limit certain uses of sensitive personal information, where applicable
• The right not to be discriminated against for exercising privacy rights

To exercise these rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

13. Payment Information

If payments are accepted through our website or a third-party platform, payment information may be processed by a third-party payment processor. We do not store full credit card numbers unless specifically disclosed and handled through a secure, compliant payment system.

14. Testimonials, Reviews, and Social Media

If you submit a testimonial, review, comment, or social media interaction, we may use it for marketing or promotional purposes with your consent where required. Please avoid posting personal health information publicly on social media, review platforms, or website comment areas.

15. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to your inquiry or provide services.

You may also:

• Opt out of marketing emails by clicking “unsubscribe”
• Opt out of marketing texts by replying “STOP”
• Disable cookies through your browser settings
• Contact us to update, correct, or request deletion of certain information

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Essence Wellness
Website: essencewellness-sd.com
Email: info@essencewellness-sd.com
Phone: 858-779-2740